Terms & Conditions

Company Name - hairextensioncourses.com

Trading Address - Unit 21, Breadstone Business Centre, Breadstone. GL13 9HF

Email - contact@hairextensioncourses.com

Telephone - 0800 158 5620 (customer service line 11am to 3pm Mon to Frid)

Order Dispatch/Shipping Services

We do our utmost to ensure that orders received up until 2pm (Mon to Frid) are dispatched the same day. However, there may be rare occasions when circumstances outside our control prevent this. If we dispatch your order MORE than 1 day late (2 days from the date of your payment being received) we will refund your shipping costs in full. Orders dispatched only 1 day after purchase will not have shipping costs refunded. Orders must be received, and paid for, by 2pm in order to be dispatched the same day. Any orders after 2pm will be sent the next working day. 'Working' days for the purposes of order dispatch/delivery are Mon-Frid.

Our 'next day' tracked delivery service is NOT guaranteed. Despite over 99.5% of parcels being delivered on time, there are occasions where your package may be late. Although not a guaranteed service, we will happily refund your shipping costs for late delivery.

We reserve the right to change delivery options available without notice &/or change a customers shipping method to a comparable service.

Any claims for 'lost' packages can only be submitted a minimum of 10 days after the expected delivery date

Upon dispatch customers will receive a text message &/or email with their tracking information. This will also enable customers to change many aspects of the delivery themselves, if they so wish, once the package is in transit. Full tracking services may not be available to some worldwide destinations.

We do not dispatch orders on Saturdays or Sundays.

Overseas Orders

We accept orders from overseas. Please note that any import duty payable is the responsibility of the purchaser.

If a parcel is refused by a customer the return shipping costs for the items to be returned to us will be born by the customer, and any original shipping costs will also be deducted from any refund.

Please note we are unable to ship removal solution outside of the UK mainland as it can result in you parcel being detained in customs for a considerable amount of time   

Prices

Prices and any special offers are correct at the time of goods being displayed on our website but are subject to alteration without prior notification.

Complaints Procedure

Any complaints must be made within 14 days of your purchase.

To log a complaint please contact by email to contact@hairextensioncourses.com or use our online chat option.

You will be emailed a link to our online complaints form to complete. The complaints form must be completed truthfully, and in full. Upon receipt of the completed complaints form we will respond in writing within 7 working days with the next step in resolving your complaint.   

 

Please do not return any alleged faulty product without completing our complaints form first. Once your complaint has been assessed by a member of management you will be contacted by email with our findings.

PLEASE NOTE - Online Courses are non-refundable due to the digital resources (videos & training manuals/resources) that are supplied. Purchase of the course does NOT guarantee a pass and issuing of an accredited certificate. Strict standards are applied to the assessment procedure, to ensure the quality and integrity of the online courses are maintained. Students may resubmit as many times as they wish, but multiple submissions does not guarantee a pass, unless the require standard of work is reached. We will happily replace any damaged/faulty tools received as part of your course kits

Electrical Goods

Electrical goods come with a 6 month warranty.

If they develop a fault within 6 months we will replace (or alternatively refund if no stock is available). 

Any machine/connector that has been tampered with in any way (attempted repair) or that is returned incomplete (lead, plugs or parts missing) will invalidate the warranty entirely.
 

Email Marketing/Text Marketing

The email address &/or mobile telephone number you enter to receive notification of order status updates, and courier tracking details, may also be used from time to time by hairextensioncourses.com and any companies operated by hairextensioncourses.com to send you emails &/or text marketing containing information you may find of interest.

We never pass on or sell your personal information to any other companies.

These emails & text messages contain a 'unsubscribe' link, or you can contact us directly at contact@hairextensioncourses.com to request removal from our marketing lists.